FAQs

Welcome to SetupGear ZA — a South African store for PC and gaming accessories. Here are answers to the questions we get most often.

Do you deliver in South Africa?

We currently offer standard shipping within South Africa. Availability depends on the selected product, supplier and delivery address. The shipping option available for your address is shown during checkout.

How much is shipping?

Standard shipping is R100 for eligible orders below R1,000. Standard shipping is free on eligible orders of R1,000 or more. The threshold is based on the order total shown by Shopify at checkout.

How long will my order take?

Supplier delivery times vary by product, supplier, processing time and destination. Standard delivery is estimated at 7–12 days, but actual timing can vary by product, supplier, processing time and destination. This estimate is not guaranteed; check the product page and delivery options shown at checkout. The R100 shipping charge is a flat standard shipping fee. It does not pay for faster delivery or make an order arrive sooner.

Are prices shown in South African rand?

Yes. SetupGear displays product prices in South African rand (ZAR). The final checkout total, including any delivery charges and applicable taxes, is shown before you pay.

How do I choose the correct keyboard, switch or mouse variant?

Read the option labels carefully before adding a product to your cart. Some items have different colours, sizes, switch types or models. If you are unsure about compatibility, message us with the product name and the device you plan to use.

Which payment methods can I use?

The payment methods currently enabled for SetupGear are shown at checkout. Only the options shown there are available for your order.

Can I change or cancel an order?

Contact us as soon as possible if you need to change or cancel an order. Once an order has been sent to a supplier for fulfilment, changes or cancellations may no longer be possible.

What if my order arrives damaged or incorrect?

Contact us promptly at setupgear.za@gmail.com or via WhatsApp. Include your order number and clear photos of the item and packaging. Please wait for our instructions before sending anything back so we can confirm the correct return process.

Are the reviews from SetupGear customers?

Some existing product feedback was imported from supplier marketplaces. Where shown, it is labeled as imported marketplace feedback and is not verified as a purchase from SetupGear. We will add verified SetupGear customer reviews as our own customers submit them.